Use this page as a searchable guide for logging in, viewing client information and care plans, clocking in and out, documenting tasks, and completing required signatures.
Quick ReferenceLog in, enable location sharing, review the care plan, complete all required tasks, and wait for the “Great Job!” screen after clock-out.Last updated: May 2026
Reference Guide
Use this guide for the most common WellSky Personal Care app steps and field documentation reminders.
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Overview
The WellSky Personal Care app is used to view shifts, access client information and care plans, clock in and out, complete required shift documentation, and capture electronic signatures when prompted.
Most Important ReminderWhen clocking out, wait until you see the “Great Job!” screen before exiting the app. This helps ensure your clock-out has been recorded.
Used For
Schedules, directions, client profiles, care plans, clock-in, clock-out, shift tasks, questionnaires, and signatures.
Before You Start
Make sure location services are enabled and that you choose to share your location with the mobile app.
Need Help?
Contact the office if you cannot log in, cannot clock in, are too far away, or are unsure how to complete a shift requirement.
Logging In
Use your email address as your username and enter your password to log in. For security reasons, WellSky Personal Care will not remember passwords.
Enter your usernameEnter your email address, then tap Continue to Login.
Enter your passwordEnter your password and tap Login.
Select agency if neededIf you work for more than one agency, tap the agency you wish to use to sign in.
Allow location sharingEnable location services and choose to share your location with the mobile app.
Tap Forgot Password, enter your email address, and tap reset to send a password reset email.
First enable Fingerprint or Face ID on your mobile device. Then enable Fingerprint/Face ID from your profile in the mobile app. Once configured, you can tap Log In with FaceID/Fingerprint.
Tap the mobile app main menu in the upper-left corner, then tap your name or agency name to open your profile.
Directions & Client Information
You can get directions from the Shifts page and view more details from the client profile.
On the Shifts page, tap the client’s address. Select the route and tap GO. Apple will default to Apple Maps unless you change it to use Google Maps.
On the Shifts page, tap the client’s address. Select which mapping app to use, choose the route, and tap Start. Android lets you select your navigation app; Google Maps should be the default.
From the main menu, tap Clients. Tap the client’s name to view their profile information, including location, map, contact information, upcoming shifts, care plan, and emergency contacts.
Care Plan
The care plan can be accessed from the client profile or from shift details.
Open Care PlanFrom the client profile or shift details, tap Care Plan.
Expand sectionsTap the arrows next to care plan sections to expand and view more details.
Acknowledge updatesIf the care plan is updated, read through the updated care plan, then sign or tap Acknowledge. A record is made for the agency that you acknowledged it.
Clock In
Clock in from the shift screen when you are ready and eligible to begin the shift.
Select the shiftFrom the Shifts screen, tap the shift you wish to clock in to.
Review tasksReview the tasks assigned to the shift.
Tap Clock-InTap the orange Clock-In button at the bottom of the screen.
Watch for restrictionsIf you are too far away or too early, you may not be able to clock in. Check the distance information in the green bar at the bottom.
Questionnaire After Clock-InAfter clock-in, complete the COVID-19 Client/Client Contact Questionnaire if prompted. Ask each screening question, record the answer, and tap Submit when finished. Any “yes” response may alert the agency for follow-up.
Clock Out
Clock-out requires task confirmation, any required condition/safety questions, and electronic signatures when prompted.
Tap Clock Out. Update and confirm all task statuses as complete or incomplete. You must indicate the status of all shift tasks before clocking out.
Tap Yes. Follow agency best practices regarding comments for completed tasks.
Tap No, enter the required reason why the task was not completed, tap Submit to save, then tap the X to close and return to shift details.
If asked whether the client’s condition has changed and you answer yes to any question, provide more details. This triggers an office alert so the office can follow up.
If asked whether you had a safe shift, tap Yes if safe and continue. If not, tap No and explain why. If asked whether you were injured, answer yes and explain what happened. Tap Next to continue.
If prompted for the client’s signature, hand the phone to the client and ask them to review and sign. After the client signs, tap Next. If prompted for your signature, review the details, sign, and tap Next.
Tap Confirm to confirm shift details and clock out. Wait until you see the Great Job! screen before exiting the app.
Related Resources
Use these links to find related caregiver support pages.
