Uniform Reference
Review this information so you know when your uniform is sent, where to find tracking, and how to escalate delivery issues.
Overview
SSHC uniforms are handled by SwagUp. The purpose of this guide is to help caregivers understand how uniforms are shipped, when to expect tracking, and what to do if there is a delivery issue.
Vendor
SwagUp ships uniforms directly to caregivers.
When Orders Ship
Uniforms are shipped once you have completed your first shift.
Office Pickup
Uniforms cannot be picked up from the office.
How Will I Receive My Uniform?
All uniforms are shipped directly from SwagUp once you have completed your first shift.
- You will receive tracking information from SwagUp once your uniform ships.
- Tracking information may be sent by email or text.
- Your uniform is shipped to the address on file.
Why Did Deductions Start Before My Shirts Shipped?
Uniform deductions start once the order is placed, not when the shirts ship. This allows SSHC to secure the uniforms from the vendor and keep uniform costs accurate.
What Should I Do If I Do Not Receive Tracking Info?
First, check your email spam or junk folder. If you still do not see tracking information, email [email protected].
- Tracking may come directly from SwagUp, not from SSHC.
- Check both email and text messages.
- Include your name and a short explanation that you have not received tracking information.
What If My Uniform Is Delayed or Held at UPS?
Sometimes packages are delayed or held by UPS without notification. Monitor the tracking link carefully for shipment updates.
If the shipment status is unclear or marked “Return to Sender,” escalate the issue to service immediately for resolution.
- Use the tracking link from SwagUp first.
- Watch for any UPS status changes.
- If the issue cannot be resolved through tracking, email [email protected].
Can I Pick Up My Uniform From the Office?
No. Uniforms cannot be picked up from the office. All uniforms are shipped directly to caregivers’ addresses on file.
What If My Uniform Does Not Fit or Is Damaged?
Contact [email protected] for next steps around exchanges or replacements.
- Provide your tracking number.
- Explain whether the uniform does not fit or arrived damaged.
- Include details about the issue so the team can help with next steps.
Do I Need to Complete Any Forms?
No forms are required to receive your uniform. Tracking information will be sent automatically when your uniform ships.
Who Do I Contact If I Need Help?
Use the steps below when you need help with a uniform order or delivery issue.
Use the tracking information sent by SwagUp to check the current shipment status.
If the issue cannot be resolved using the tracking information, escalate directly to SwagUp service through the available shipment or tracking support options.
Email [email protected] with your name, tracking number, and details about the issue.