No more hold music. No more phone tag. Meet Riley, your new 24/7 assistant.
Riley helps Professional Caregivers get simple answers, report updates, and send clear messages to the office team without waiting on hold.
Built to save you time
Senior Solutions Home Care has been family-owned for over 16 years. Our mission is Adding Years to Life and Life to Years, and the heart of that mission is you—our Professional Caregivers on the front lines.
Instant Schedule Checks
Avoid log-in screens just to check visit details. Ask, “What is my schedule today?” or “Who is my next client?”
Status Updates
Report a late arrival or shift call-off using your own natural words—no complicated codes required.
Clock-In/Clock-Out Help
Log unexpected EVV or timekeeping glitches right on the spot so the office team has the details.
Direct Messaging
Leave a clear, detailed update for the office team without sitting on hold or waiting for a callback.
How to Talk to Riley
Riley is conversational. No phone tree. No rigid machine prompts.
Speak naturally
Talk exactly like you would to anyone sitting at our front desk.
State your full name
Riley will ask for your name to quickly and securely bring up your information.
Use plain language
Describe what you need in your normal voice. If Riley needs more context, it will ask simple follow-up questions.
Call any time
Riley is available 24/7, including overnight and weekends.
Our Family Promise
A real person is always in the loop.
Riley is not replacing our office team. Riley handles basic, routine lookups so our coordinators can stop chasing phone lines and focus on supporting you.
Say Hello to Casey for Open Shifts
Casey is our automated scheduling assistant for open shift offers.
You may receive a text or call from Casey from our familiar office number, (615) 558-9174. When a new shift opens that matches your listed preferences and open windows, Casey will reach out to offer it.
Casey contacts you
Only when a shift matches your preferences and open windows.
You get the details
Casey introduces itself and shares the client, visit time, and location.
You reply clearly
Accept or decline. If you decline, Casey moves on right away—no pressure, no phone tag, and no spam.
Watch the quick Riley walkthrough
See how Riley answers caregiver calls, checks schedules, takes updates, and routes requests to the right office team member.