Senior Solutions Call Out Policy
Senior Solutions
Caregiver reference guide

Call Out Policy

Use this page to quickly understand how to properly call out, what notice is required, what documentation may be needed, and what happens if a call-out is not handled correctly.

24 Hours Required Call out as early as possible, with at least 24 hours notice whenever possible. Only acceptable method: speak directly with your scheduling coordinator.

Call Out Policy Reference

This is a quick reference version of the call-out policy for caregivers and field staff.

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Overview

A 24 hour notice is required when you need to be off or removed from your scheduled shift. The sooner you notify scheduling, the better.

Most Important Reminder The only acceptable way to call out is by speaking directly with your scheduling coordinator. Texts, voicemails, emails, and replies to shift reminders are not acceptable call-out methods.

Notice Required

At least 24 hours notice is required when you need to be off or removed from a scheduled shift.

Excused Call-Out

An excused call-out must include documentation, such as a doctor’s note or jury summons.

Unexcused Call-Out

A call-out within 24 hours of the shift start time without documentation is considered unexcused.

Key Points

These are the main rules caregivers should remember.

  • Give at least 24 hours notice when you need to miss or be removed from a scheduled shift.
  • Speak directly with your scheduling coordinator to call out.
  • Documentation is required for an excused call-out.
  • Text messages, voicemails, emails, shift reminder replies, or any other method besides speaking with scheduling are not acceptable.
  • A No Call No Show results in automatic termination under the assumption that you quit.

How to Call Out

Calling out must be handled through direct communication with scheduling.

The only acceptable method to call out is by speaking directly with your scheduling coordinator.
Text message, voicemail, email, reply to shift reminders, and any other method other than speaking with your scheduling coordinator are not acceptable call-out methods.

Under 24 Hours

If an employee calls out under the 24 hour minimum, disciplinary action may apply.

1st Offense

Written warning.

2nd Offense

Written warning.

3rd Offense

Termination if the 1st and 2nd warnings are within 90 days.

Probation Policy

Probation may apply depending on the severity of the action.

  • Probation may last 30 to 90 days, depending on the severity of the action.
  • Termination will be enforced if the employee breaks any company policy while on probation.

Emergency Situations

Medical emergencies and car accidents may be reviewed with documentation.

Documentation Review In the event of a medical emergency or car accident, documentation can be sent to HR for review.

No Call No Show

Being a No Call No Show will result in automatic termination under the assumption that you quit. No exceptions.

Automatic Termination A No Call No Show is treated as automatic termination under the assumption that the employee quit.

Common Questions

Use these quick answers when you are unsure how the policy applies.

No. Text messages are not an acceptable call-out method. You must speak directly with your scheduling coordinator.
No. Voicemail is not an acceptable call-out method. You must speak directly with your scheduling coordinator.
An excused call-out must include documentation, such as a doctor’s note, jury summons, or other documentation reviewed by the appropriate office team.
Documentation can be sent to HR for review.

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